BMW Motorrad Navigator VI

**gigidel** · 25th May 2022, 01:42 PM

Hello guy's, i have a problem with this navi, "system software missing"
Any suggestions?
All the best
HWID 2584
I've tried it so far:
1. Computer - not detected!
1. Garmin Express - not detected!
2. WebUpdater - detected! but error show's up - "the update file is corrupted"
3. Tried to use old versions 5.20, but it doesn't helps too.
4. I also tried to update by Updater.exe and RGN file in preboot mode, but device stalled on step "Loader" and Updater.exe show's me error:

App: Updater
At: 25-May-22 14:21:32 (UTC)
OS: WIN32 Windows Platform, Major Version: 6, Minor Version: 1 Service Pack 1
Processor: Pentium Pro or Pentium II, RAM: 4194303 KB
IOU_UTILITIES.CPP-203-2.8

Spoiler: .

**Butters** · 26th May 2022, 09:00 AM

Devices showing 'System Software Missing' usually default to preboot mode, meaning Mass Storage Mode isn't available. Unlike WebUpdater and Updater.exe, GarminExpress and Windows Explorer cannot see devices in preboot mode because they rely solely on the device being in mass storage mode or MTP mode.

Usually, re-loading original firmware (aka 'system software') as an RGN file will fix that problem if it's caused by corrupt data written to region 14 (from fw_all.bin). However if the problem is caused by any essential region being unwritable due to physical damage then no software solution is available. Not being able to directly flash an RGN successfully can be an indication of flash memory damage.

It's unlikely, but does the device read/write to a microSD card using txt commands? [Only registered and activated users can see links. ]. Try backing up it's non-vol memory, probably your device is using region 154, so the command is rrgn,154,2:/154.bin (read here: [Only registered and activated users can see links. ]).

**gigidel** · 27th May 2022, 12:05 PM

@Butters
Backup with microSD also not working

Spoiler: error

Edited to disguise Unit ID for poster's privacy and security. UID can be spoofed to clone a device.

**Butters** · 27th May 2022, 12:16 PM

At least it still recognizes the card so all is not lost yet. I would also try rrgn,154,1:/154.bin for your device. If that doesn't work either, try both rrgn,41,1:/41.bin and rrgn,41,2:/41.bin. If using the same card you must remove last_id.bin from the 2584 folder before each new attempt.