nuvi 1310 - does not start up, frozen Garmin symbol on screen

**Rihana1** · 3rd January 2012, 03:45 PM

After switching on the garmin symbol shows, but it does not indicate that it is loading anything.
Normally there is some information showing below the garmin logo.
When connecting to PC nuvi is also not recognized.
Push and hold the power button does not help either.
Holding the right bottom of screen when switching on does not work.

Earlier this week the unit switched off every 20 minutes and rebooted.

Is there any other way to reset and start the nuvi?
Any recommendations are appreciated - thanks in advance

**catymag** · 3rd January 2012, 04:12 PM

You must get preboot mode and load a cure into your nuvi.
Try and let us know if it works.
It depends on what happened to your nuvi before this booting loop
[Only registered and activated users can see links. ]
(in 13xx plug it USB to your pc before holding On and upper left side corner)
[Only registered and activated users can see links. ]

**Rihana1** · 4th January 2012, 06:19 AM

Thanks, unfortunately I cannot get into pree-boot mode.
I did the following:
1. Power OFF your Nuvi. / 2. Press and keep holding the most left upper corner of the LCD screen / 3. Power ON your Nuvi but DON NOT release your finger either from Power button nor from LCD screen (keep both pressed until the procedure ends) / 4. You will notice Nuvi boots in Pre-Boot mode. Now quickly connect your USB cable.

The PC recognizes the device for about 4 seconds and than not anymore.
The screen on the nuvi does not change at all, still the Garmin logo but nothing else.

**ddabcd277** · 4th January 2012, 08:29 AM

What about updater.exe? Do updater.exe recognises the nuvi?

voyager56 · 4th January 2012, 08:41 AM

Originally Posted by Rihana1

Thanks, unfortunately I cannot get into pree-boot mode.
I did the following:
1. Power OFF your Nuvi. / 2. Press and keep holding the most left upper corner of the LCD screen / 3. Power ON your Nuvi but DON NOT release your finger either from Power button nor from LCD screen (keep both pressed until the procedure ends) / 4. You will notice Nuvi boots in Pre-Boot mode. Now quickly connect your USB cable.

The PC recognizes the device for about 4 seconds and than not anymore.
The screen on the nuvi does not change at all, still the Garmin logo but nothing else.

Try little bit different way -
1. Power OFF your Nuvi and disconnect USB cable from PC.
2. Press and keep holding the most left upper corner of the LCD screen.
3. Power ON your Nuvi but DON NOT release your finger either from Power button nor from LCD screen (keep both pressed until the procedure ends)
4. Now quickly connect your USB cable
5. You will notice Nuvi boots in Pre-Boot mode.

aekhong · 4th January 2012, 09:39 AM

If you didn't see Nuvi's screen show pre-boot then you can try to connect with updater.exe at first step.
Power on - Press finger then notice updater.exe not Nuvi.

Example :: Montana won't show "System" on screen just notice updater.exe

**Rihana1** · 4th January 2012, 10:43 AM

Originally Posted by voyager56

Try little bit different way -
1. Power OFF your Nuvi and disconnect USB cable from PC.
2. Press and keep holding the most left upper corner of the LCD screen.
3. Power ON your Nuvi but DON NOT release your finger either from Power button nor from LCD screen (keep both pressed until the procedure ends)
4. Now quickly connect your USB cable
5. You will notice Nuvi boots in Pre-Boot mode.

Did try this, pressed LCD and power button for 5 minutes, no procedure starts (at least not visible). After 5 minutes connected USB cable but PC did not recognize nuvi.
Any other suggestion?

voyager56 · 4th January 2012, 10:49 AM

Originally Posted by Rihana1

Did try this, pressed LCD and power button for 5 minutes, no procedure starts (at least not visible). After 5 minutes connected USB cable but PC did not recognize nuvi.
Any other suggestion?

When you power on Nuvi (holding finger on upper left LCD corner) quickly connect USB cable to PC. Almost instantly you'll see preboot mode.
As said aekhong updater.exe must be already executed.

**Rihana1** · 4th January 2012, 10:59 AM

Originally Posted by aekhong

If you didn't see Nuvi's screen show pre-boot then you can try to connect with updater.exe at first step.
Power on - Press finger then notice updater.exe not Nuvi.

Example :: Montana won't show "System" on screen just notice updater.exe

Downloaded updater.exe file from link given in thread Thread: How to make a service (cure) firmware for your Garmin unit.
If I try to run the exe I get the message "No update files could be found"